Omnichannel Integration

Seamlessly integrate every customer-facing application with a single point of access and control. Deliver a streamlined, unified experience across web, mobile, apps, and third-party systems to minimize friction for customers as they engage with your brand.

  • Deliver consistent user authentication and access control across all customer touchpoints
  • Enable single sign-on (SSO) and unified identity management, regardless of the channel
  • Support real-time synchronization of user data, sessions, and permissions across platforms
Omnichannel Integration

Why is Omnichannel CIAM Integration necessary?

Most customer-facing organizations operate across multiple channels today - web portals, mobile apps, and partner ecosystems. Fragmented identity experiences create security gaps, a poor customer experience (CX), and compliance risks. Omnichannel CIAM ensures unified control and seamless experiences everywhere users engage.

01

API & SDK Integration

Integrate Akku with all your customer-facing applications and workflows by using the platform’s flexible RESTful APIs and SDKs. This enables key CIAM functionality, such as user registration, secure login, password management, profile updates, and multi-factor authentication. Akku supports consistent identity experiences, faster development cycles, scalable integrations, and stronger security controls across web, mobile, and digital customer touchpoints

02

Pre-built Connectors

Integrate Akku with your cloud-based SaaS applications in minutes, using more than 500 ready-made integrations for the most widely used applications and business platforms. These pre-built connectors accelerate IAM deployment, reduce custom development effort, and simplify identity management across your application ecosystem. Organizations benefit from faster time-to-value, centralized authentication and security, consistent access policies, and streamlined administration across diverse cloud services.

Powerful data privacy and enhanced productivity for a leading KPO service provider

Powerful data privacy and enhanced productivity for a leading KPO service provider

One of India’s largest BPO/KPO organizations needed to ensure the security of the highly sensitive healthcare data under their management.

Enhanced security & custom device-based restrictions for a major manufacturer

Enhanced security & custom device-based restrictions for a major manufacturer

A leading industrial group specializing in the manufacture of automotive components needed to protect their intellectual property data to maintain market leadership.

Streamlined UX and reduced IT admin costs for a higher education institution

Streamlined UX and reduced IT admin costs for a higher education institution

A leading private university was receiving frequent complaints from its students due to the legacy login process for accessing their applications.

Automated provisioning, advanced analytics, and hyper-personalization at a leading tech firm

Automated provisioning, advanced analytics, and hyper-personalization at a leading tech firm

A major publishing technology business wanted to harness automation to enhance the productivity and security of its administrators and users.

Data privacy and regulatory compliance in a hybrid environment

Data privacy and regulatory compliance in a hybrid environment

An education solutions provider specializing in psychometric assessments, certifications, and consulting services needed to enhance data privacy for its customers and meet major global regulatory standards.

Granular access control and regulatory compliance for a global financial reporting leader

Granular access control and regulatory compliance for a global financial reporting leader

A globally recognized financial compliance and reporting services provider wanted to implement advanced access control measures as part of their commitment to enhancing data security and compliance.

Automated provisioning and secure collaboration for a global Enterprise AI and Analytics leader

Automated provisioning and secure collaboration for a global Enterprise AI and Analytics leader

A global enterprise AI and analytics company, trusted by some of the world’s largest organizations to enable data-driven decision making, needed to automate user provisioning and deprovisioning across Microsoft 365 and SharePoint.

Custom IAM integration with SAP Thick Client for an engineering & construction giant

Custom IAM integration with SAP Thick Client for an engineering & construction giant

One of India’s largest diversified engineering conglomerates planned to integrate all of its enterprise applications with a single sign-on solution. However, they encountered a major obstacle on their path to modernization when they could not integrate their SAP GUI (or SAP Thick Client) with any identity and access management (IAM) platform.

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