
Powerful data privacy and enhanced productivity for a leading KPO service provider
One of India’s largest BPO/KPO organizations needed to ensure the security of the highly sensitive healthcare data under their management.
Standardize how access is approved, reviewed, and revoked over time, to support least privilege access on your path to zero trust security. Ensure every instance of access grant is requested, checked, and periodically validated instead of being provided informally and left undocumented.

In the course of their work, your users may require additional access beyond the standardized permissions provided by their role. Users need the ability to submit access requests in these situations, and admins require the capability to manage these change requests. An effective access request and review process enforces an approval workflow with the user’s manager needing to confirm their approval of such requests, ensuring no compromise on security.
Define and enforce clear policies governing who can request, approve, and retain access to critical business applications. With these comprehensive controls, you can ensure that access privileges remain aligned with user roles and responsibilities as they change over time. Centralized policy enforcement reduces ambiguity, strengthens compliance, and prevents privilege creep as users move between roles or projects.
Provide users with a guided access request workflow. This detailed process should include reviews and approvals from managers and application owners, as well as built-in SoD checks (segregation of duties). Through this structured process, you can block conflicting or high-risk permission combinations, while improving the user experience. Access requests are handled efficiently, transparently, and in alignment with organizational security and compliance requirements
SoD-aware access reviews are conducted automatically, based on which the designated authorities can certify, modify, or revoke permissions. These periodic reviews make it possible to identify and remove excessive or outdated access. It also supports the continuous cleanup and updation of user privileges. Over time, this ensures that access rights remain clean, accurate, compliant, and aligned with business needs over time.
Identify accounts or access configurations with no valid owner, such as those left behind after role changes or employee exits, for example. These orphaned identities can be flagged by the system for remediation and deletion. Such remediation prevents misuse of these abandoned identities, eliminates security blind spots, and ensures that all access remains accountable, traceable, and actively governed.
Automatically revoke or modify access as soon as violations are identified through reviews or SoD checks (segregation of duties). As issues are addressed immediately, with minimal manual effort, the security risk and exposure are reduced. This ensures continuous enforcement of user access policies and keeps identity and access controls clean, current, and compliant at all times